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Manage Single Active Card

A card is considered valid if it can be used to enroll in the loyalty program. The card is valid for enrollment if it is allocated but not linked to a registered account, or if it is linked to an unregistered account. Conversely, a card isn't valid for enrollment if it is linked to a registered account with a status such as Active or Suspended, or if the card status is Cancelled or Deceased.

A card may have any one of the following statuses:

  • Active: The card is in good standing. The customer is eligible to earn and redeem points.
  • Suspended: The card has been placed in suspended status by the call or customer service center due to suspicious or fraudulent activity. The customer can't earn or redeem points. The card may be returned to Active status or progressed to Fraud/Abuse or Cancelled status, depending on the outcome of a review of card activity.
  • Lost or Stolen: The customer has reported their card as lost or stolen. Customers can't redeem points when their card is in this status. This is a terminal state (the card can't be set back to Active).
  • Damaged: The physical card has been damaged and must be replaced. This setting renders the current card inactive and is a terminal state (the card can't be set back to Active).
  • Fraud/Abuse: An investigation has resulted in a finding of fraud or abuse involving this card. This setting renders the card inactive, but it can be set back to Active status if the investigation finds no fraud or abuse.
  • Cancelled: The card has been cancelled, for example, at the member's request. This setting renders the card permanently inactive and it can't be used again (it can't be set back to Active).
info

A card can also have a status of Non-Loyalty. This is deployed in rare use cases and is only pre-configured upon request. Contact your TSA for more information.

note

A card can't be added if the account status is Closed. If you try to add a card (plastic or digital) to an account with this status, an error message appears.

View the Manage Cards section​

  1. From the top menu of the Console, select Membership > Member Search. Select a search method and enter the required information. Click Search, then click the record returned to open the member details page.
  2. Select Account > Card Management. The cards associated with that member are shown, along with options to manage them. The date, card status, and card number are shown for each card.

Update card status​

warning

If you want the account to still have a usable loyalty card, do not set the card to a terminal status (such as Lost or Stolen, Damaged, Fraud/Abuse, or Cancelled) using Update Status. Instead, use the Replace Card button to ensure there is still a usable, active card for this account.

  1. From the top menu of the Console, select Membership > Member Search. Select a search method and enter the required information. Click Search, then click the record returned to open the member details page.
  2. Select Account > Card Management.
  3. For a specific card number, navigate to the Actions column and select the ellipsis menu (⋯), select the Update Status button.
  4. From the dropdown menu, select the New Status you want the card to have. Confirm your actions by going through the warning message that pops up for each status.
  5. Select Update Status.

The card status is updated. For example, if the card was Active and is now set to a different status, the Card Status field reflects the new status.

Replace a card​

note

Replacing a card will set the status of the previous card from Active to Cancelled.

  1. From the top menu of the Console, select Membership > Member Search. Select a search method and enter the required information. Click Search, then click the record returned to open the member details page.

  2. Select Account > Card Management.

  3. For a specific card number, navigate to the Actions column and select Replace.

  4. A window opens where you can replace the card. Select whether you want to replace the current card with a physical or digital card. If you're using a physical card, enter the card number in the Enter card number field. Card numbers are allocated from a pool managed by Exchange Solutions card services. For more information about available card inventory, contact your Exchange Solutions representative. If you select Digital, a digital card number is generated automatically (a pool of physical cards isn't required) and the Enter card number field is greyed out. In both cases, you can also enter a card label or identifiable name for the card.

  5. Select Replace Card.

See also​

Transfer Ghost Card Balance

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