Fraud Report

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The Insights menu and Standard Reports or Reports Overview sub-menu are only visible if you have the correct permissions to access reports.

The Fraud - Members with Negative Balances report tracks potential instances of fraudulent activity within the loyalty program. It flags members with activities falling outside expected behavioral patterns (such as unusually frequent transaction or redemption activity) and members with negative balances. The report helps manage program costs by identifying and preventing fraudulent activity.

The report lets you track members and accounts with potentially fraudulent activity. You can filter by how many days (between 7 and 24) member accounts have had negative balances. The returned accounts are presented in tabular format for further analysis.

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For more information about specific metrics within this report, see the Loyalty Product Reporting Training Handbook available from your Exchange Solutions representative.

To access the Fraud report:

1. Navigate to Insights > Reports Overview > Standard Reports.
2. Click Operational > Fraud. The Fraud Report: Members with Negative Balance is displayed.

To use the controls on the bottom toolbar, refer to the Common Controls for Reports topic.

To view definitions of terms and usage notes, hover over the upper left corner of the report. The definitions and notes appear in a popup window.

To control the results in the Fraud report:

1. Access the Fraud report as described above.
2. Set the Minimum Days Down to view accounts that have had negative balances for at least the specified number of days. Increase the minimum to focus on accounts with negative balances for longer durations.

3. The default maximum number of days is set to the duration of the account that has been negative the longest. Reduce this value to see accounts that have been negative within a specific range of days.

4. To reset the maximum value to the default, hover over the area just above the number at the right end of the slider, then click Click to Show All Values.

5. Click a column heading to view the aggregate value for that column, or click the sort button to the right of the column name to toggle between ascending and descending order.