Scheduled Redemption
This feature may not appear in the Console depending on configuration.
The scheduled redemption feature allows automatic point or rewards redemption on a set schedule (an "end-of-period" reward) — such as quarterly — so that member rewards balances aren't carried over from one period to the next. Scheduled redemption and end-of-period rewards help you manage outstanding points on a tier basis in your loyalty program.
As a use case example, at the end of each tier period, member tier bonus points are issued based on the total eligible tier spend for a member and their tier status at the end of the period. For example: "Gold tier members get 10 points for every $1 in eligible tier spend during Q1." This allows the value of the points to be automatically redeemed at the end of the period and swept to a reward mechanism such as a gift card sent to the member. It also encourages members to spend more to reach a higher tier level and receive progressive rewards.
Scheduled redemptions are applied to Active accounts but don't take place for accounts with the following statuses: Suspended, Cancelled, or unregistered (Ghost) accounts (unless the flag for the ghost account is set to OVERRIDE).
Scheduled redemptions also can't be used if ES Loyalty is the system of record for the point bank for member accounts. Contact your Technology Solutions Architect (TSA) for more information.
Managing End-of-Period Rewards
A Console user with the Program Tiers permissions can carry out management functions for the end-of-period reward through the Console. This includes creating the reward periods, selecting the trigger (dollar spend or points earned) for program tier progression, and configuring different end-of-period reward levels for each tier. The Console user can also view the scheduled redemption transaction in a member's transaction history. The member can view their tier reward in their transaction history.
To set up tiers and manage the reward period, see the topic Member Tier Program (for Member). To view a member's scheduled redemption transaction (by a Console user), see the topic Transactions Tab.
The following image is an example of the information presented under the member's Transactions tab for a Scheduled Redeem transaction:
Managing Automated Redemption Sweeps
An Exchange Solutions Technology Solutions Architect (TSA) sets up an automated, scheduled job to redeem all members' full positive balance at a preset cadence (for example, on the second day of each new month or the fifth day of each new quarter). The TSA can also suspend (Disable) or resume (Enable) the automated redemption — usually to include lagging data due to Store and Forward (SAF) transactions that arrived late because of connectivity issues — and set whether members with a negative balance are brought back to zero at the end of the period.